Returns & Exchanges
At Decofurn Furniture, we want you to love your home, which is why we offer a straightforward returns process for items in original condition within 14 days of delivery. Whether it is a change of heart or a manufacturing defect, our team is here to ensure your satisfaction with every piece.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and photos of the item you wish to return.
Inspection and Approval
Our quality control team will review your request to ensure the furniture meets return criteria, such as being unassembled and in its original packaging.
Schedule Collection
Once approved, we will coordinate with our specialized furniture couriers to collect the item from your home at a scheduled time.
Refund Processing
After the item reaches our warehouse and passes final inspection, your refund or store credit will be processed within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing